IT Support Technician

Back

Clarity Global Group Ltd is one of the leading Pharmaceutical & Health Distributions. Founded since 1999 we have had huge success over the years, winning numerous awards and most recently in 2020 being recognised in “Pharma Fast 50” as one of the fastest growing businesses. With total group sales exceeding €100m in 2019, we are now in a time of growth and looking for an IT Support Technician to join us, the successful individual will be required to take on the following duties-

 

  • Being first port of call for any issues or changes required, such as forgotten passwords, viruses or email issues
  • Monitoring and maintaining the computer systems and networks 
  • Diagnosing hardware/software faults
  • Working with employees to identify computer problems and advising on the solution
  • Installing and configuring computer systems
  • Analysing call logs so you can spot common trends and underlying problems
  • Updating self-help documents so employees can try to fix problems themselves
  • Testing and fixing faulty equipment

 

What we ask in you

  • A strong technical background
  • An ability to assess each employee’s IT knowledge levels
  • Logical thinker
  • Good analytical and problem solving skills
  • Up-to-date technical knowledge
  • An in depth understanding of the software and equipment your employees are using
  • Good interpersonal and customer care skills
  • Good accurate records keeping
  • Able to explain complex information in simple, clear terms to a non-IT personnel

 

What we will offer you

  • Company benefits
  • Incentives
  • Annual bonus upto 3k
  • Career progression path
  • Stylish new office
  • Onsite parking

 

Location

Bishops Stortford

 

Share This Listing

 

If this role is of interest please apply below: